Application

These "Terms and Conditions of Purchase" together with the "Terms of Use" and the "Transaction Security" apply to any sale of products or services (hereinafter "Products or Services") made a) by the company with the «SKOLIAS GAS ENERGY IKE» & profession INSTALLATION & TRADE OF GAS APPLIANCES based Karditsis 27 Larissa 41335, with No. GEMI. 139807440000, with VAT number: 800757613 of the Tax Office B' of Larissa, contact email address info@thegasstore.gr, online store service line 2410625935 (hereinafter the "COMPANY") and constitute the entire binding agreement between the COMPANY and its customers.

  1.  Register or Login

For transaction security reasons, the User of the online store (hereinafter referred to as "User" or "Customer") before starting the process of submitting his order, he can register in the online store. For the registration or connection of the User to the online store, only his name, mailing address, contact telephone number and email are required. This information remains absolutely confidential. The COMPANY reserves the right to use this information to send updates on new products or offers to its customers or registered users in the online store. If at any time the User wishes to cancel his registration in the mailing list/email, he can do so by sending an email to info@thegasstore.gr in order to request the deletion or change of his personal data.

  1. Order. Submission and Acceptance

    1.  Submit an electronic order – Proposal to purchase goods

The order for products and/or services is submitted by completing and sending the special Order Form available in the online store "Add to cart". Before submitting the order (checkout), the Customer receives, through a special link, knowledge of the terms and conditions concerning the sale of the products and/or services he wishes to acquire and then chooses to activate the relevant icon (indication) "I have read and accept the Terms and Conditions of Purchase" and the "Delivery Terms". By marking this, the Customer expressly and unreservedly declares that before submitting his order, he has received, in a clear and understandable manner, knowledge of the following information:

  1. The main characteristics of the products and/or services ordered, as described on the pages of the online store. The Customer must check each relevant feature, before submitting his order, so as not to have any doubt about the features and properties of the ordered products and/or services. The COMPANY has no responsibility in the event that the Customer has failed to be sufficiently informed about the above.
  2. Her identity, address, telephone number, fax number and email address of the COMPANY as well as the supplier of the ordered products and/or services.
  3. Her total price of the products and/or services of the order, including VAT., any other fee and all additional shipping, delivery or postal charges as well as any other costs. When these charges cannot be reasonably calculated in advance, the fact that such additional charges may be required is made known to the Customer in the text of the order (order form) and the Customer must be aware of it before submitting the order. Additional charges or other costs that were not made known to the Customer before submitting his order or in case they could not be calculated at the time of ordering were not communicated to the Customer by telephone before confirming receipt of the order, then these are not borne by the Customer without his prior express consent. In particular, the listed prices of the products and/or services as set out in the online store are the final ones (including the corresponding VAT). The above listed final prices of each product and/or service in the online store do not include shipping costs, which are calculated later in the order text. based on the choice of shipping method.
  4. Of cost of using the means of distance communication for the conclusion of the contract,, when this is calculated based on a charge other than the basic tariffs.
  5. Their means of payment, delivery, execution, as well as the deadline within which the COMPANY undertakes to deliver the goods or provide the services.
  6. Any delivery restrictions and payment methods.
  7. The conditions, exceptions, deadline and procedures for exercising the right of withdrawal as well as the obligation to charge the Customer with the direct cost of returning the products to the COMPANY, in the event of withdrawal.
  8. In the event that the Customer exercises the right of withdrawal after having used the service, he/she will have to pay reasonable cost in the COMPANY.
  9. The existence of the COMPANY's responsibility for real defects and lack of agreed properties according to articles 534 et seq. of the Civil Code.
  10. Where applicable, the existence and conditions of application after-sales customer support services, after-sales service and commercial guarantees..
  11. Her payment obligation upon submission of the order..

In the case of telephone orders, in which the customer himself calls the customer contact line 2410625935 in order to place his order by phone, he must confirm the offered order and the acceptance of the Terms of Purchase.

Sending the order to the COMPANY constitutes a proposal to purchase the ordered goods and a declaration of acceptance of all charges described in the order. If there is no information or acceptance, the Customer is entitled to a refund of this payment.

  1.  Confirmation of receipt of electronic order – Sales training

The order is not binding on the COMPANY before the Customer receives confirmation of acceptance of the order from the COMPANY, as described below.

The order is considered received by the COMPANY from the moment the Customer receives relevant order status information indicating "Order Confirmation". Order status updates are displayed on the User's screen and sent by email to the contact email address registered by the User/Customer. The order status is updated continuously as and when changes occur during the management of the order. The Customer must check the "Order Confirmation" and immediately inform the COMPANY (no later than 2 hours from the time of receiving the electronic notification with the indication "Order Confirmation") in writing of any error, otherwise the information mentioned in the "Order Confirmation" will be applied to the Sales Contract.

During the processing of each registered order, the availability of stock of the products of the order is confirmed. In case the availability or delivery time differs from that indicated on the product page, the Customer will receive relevant information. In particular, the COMPANY, if it determines the availability of the product and the absence of any errors in the online store regarding the pricing or price of the products, their characteristics, etc., will confirm the acceptance of the order by electronic message (e-mail). The above electronic message will explicitly confirm the content of the order, the total price, and the estimated delivery time of the order, as it was already known to the Customer before submitting his order. The order is considered binding and the sale is considered to have been established and creates claims of the contracting parties (Customer - COMPANY) only upon sending and receiving the above electronic message with the indication "Your order has been shipped" or "Your order is ready for pickup.".

The order status is constantly updated as and when changes occur during the management of the Customer's order. The Customer is obliged to check the status of his order and immediately inform the COMPANY in writing of any error in the order, otherwise the information stated in the Order Receipt Confirmation will be applied to the sales contract.

The Customer also has the option to be informed about the progress of the order, either by telephone (tel: 2410625935), either by sending an email (e-mail to the email address: info@thegasstore.gr) or electronically by making entrance in his account by entering his personal information in the fields username and password of the following link https://thegasstore.gr/my-account/orders/  and choosing "Orders".

Limitations of Liability: In the context of good faith and business ethics, the COMPANY is not obliged to accept an order and reserves the right to cancel and not conclude a sale of products and/or services, which, due to a typographical or computer error, appear in the online store with incorrect price, i.e. smaller or larger than the one applicable for the period in question. In the event that such an error in the price is found in an order only in part of the ordered products, then the order is valid and is executed normally for the remaining products and is considered incomplete for the products in which the error was found, except in the case where the items in the order are related, are to be used as a single whole and operate as a unit with each other and the Customer declares that the partial fulfillment of the order does not serve his needs or interests, in which case the COMPANY must cancel the entire order. Any payments initiated for execution or executed will be canceled / Any payments will be returned to the customer without undue delay, in the same way that the customer chose to make the payment.

In case incorrect shipment of unordered products or services, their unconditional receipt or failure to inform the COMPANY and return the products cannot be considered as consent, acceptance or declaration of intent to purchase them. In the event that a return is requested by the COMPANY and the Customer delays returning these products for a period longer than seven (7) calendar days then his refusal constitutes a declaration of intent to purchase the items and the order is considered to have been confirmed and the Customer must pay their value.

  1.  Product availability

The Customer is informed about the availability of the products through indications placed on the page of each product or service in the online store. The COMPANY reserves the right to the availability of its products if they are not available at the time of the order. In this case, the COMPANY reserves the right not to accept the specific order and therefore not to make the sale. Any payments will be returned to the Customer without undue delay, in the same way that the Customer chose to pay for his order. Special cases of availability are the following:

  1. Available upon request: The product will be sought from the COMPANY's supplier and the Customer will receive information about the availability of the product within 3-5 working days of submitting their order.
  2. Sold out: The product is out of stock or discontinued or is not expected to be received immediately.

The COMPANY shall notify the Customer each time of the estimated delivery time of the ordered product, depending on the circumstances. In any case, the COMPANY undertakes to deliver the ordered product. within thirty (30) days from confirmation of receipt of the order. However, the COMPANY reserves the right to inform the Customer in the event of unforeseen circumstances that make the product unavailable or of the possible (new) delivery time if there are reasons for delaying delivery. In this case, if it is considered that the delay makes the transaction unprofitable for the Customer, the Customer is entitled to unilaterally cancel the order by written declaration (by e-mail to info@thegasstore.gr). If the order is canceled and the sales contract is thus terminated, the COMPANY must return, without undue delay, all the money that the Customer had paid to it.

Unavailability of part of an order: If the lack of availability concerns only part of the ordered products of the order, the rest of the order is executed normally, unless the products of the order are related, and are to be used as a single whole and the Customer declares that the partial execution of the order does not serve his needs or interests, in which case the COMPANY owes to cancel the entire order.

  1. Shipping Terms and Conditions - Order Delivery
    1.  Place of Delivery

Free pickup from a physical store: In the event that the Customer selects, when submitting his order, collection from the physical store, he will receive information about the estimated time of receipt of his order from the said store (confirmation of receipt). The Customer is obliged to receive his order within five calendar days from the receipt of the relevant receipt notification. If the Customer does not receive the product within five (5) calendar days from the receipt of the notification for receipt, the COMPANY reserves the right to withdraw from the sale. In order to receive the order, the Customer must show the order confirmation (order code) and the receipt notification, as well as an official identification document (such as a police ID card or passport). If the Customer wishes to authorize a third party to receive his order, then the third authorized person must have with him a special authorization to receive the specific order legally certified by a KEP or police or other Authority or through gov as well as an official document necessary for the verification of identity (police ID, passport, etc.). Given that after receipt of the products, the risk passes to the Customer, the latter must check the products he receives upon receipt, as with his signature upon receipt he confirms that he correctly received the products of his order.

Delivery to the location designated by the Customer: In the event that the product is shipped to the location chosen by the Customer, the product is delivered to an external partner - carrier and the Customer is notified electronically that the product is ready for shipment. Shipping costs are calculated based on the Customer's order. Any incorrect entry by the Customer and therefore incorrect calculation of shipping costs is not the responsibility of the COMPANY, but of the Customer. It is noted that the Customer may choose to transport by his own means and expenses, however, in this case, the products are transported at his own risk. To receive the order, the Customer will show the external partner - carrier the order confirmation (order code) and the shipping notification, as well as an official identification document (such as a police ID card or passport). In the event that the carrier-partner cannot find the Customer to deliver the order, it will deliver to any household member. If the Customer wishes to authorize a third party to receive his order, then the third party authorized must show a special authorization to receive the specific order legally certified by a KEP or police or other Authority as well as an official document necessary for identity verification (police ID, passport, etc.).

Specifically for the delivery of tobacco products, the Customer will be required to show an official document necessary for identity verification (police ID, passport, etc.).

Since after receipt of the products, the risk passes to the Customer, the latter must check the products he receives upon receipt, as by signing upon receipt he confirms that he has correctly received the products of his order. If the Customer does not receive the product after receiving the notification for shipment and despite the relevant notification from the carrier, the COMPANY reserves the right to withdraw from the sale.

  1.  Shipping costs:

    The shipping cost for sending the order is calculated based on the volume/weight of the product and the volume/weight of the total order and ranges from €3.80 for small items up to 2 kilos up to €18 for large items. The order form automatically calculates the indicative shipping cost, which may be modified during the invoicing of the order. In this case, the CUSTOMER will receive information from the COMPANY.
  1.  Delivery Time

The delivery time of the products sold is usually 1-5 working days and is specified in the order depending on availability, and is confirmed upon acceptance of the order by the COMPANY, and is the maximum thirty (30) days from the time of preparation of the sale, unless there is a special different agreement between the parties confirmed in writing, by electronic mail. The delivery time may also be affected by the payment method chosen by the customer (e.g. The time for completion and appearance of the bank transfer may vary depending on the Bank (usually 2-3 business days)

Force majeure: The COMPANY is not responsible for delays in the execution of the order (including delivery) due to cases that cannot be attributed to the fault of the COMPANY or are due to force majeure and therefore the COMPANY is entitled to an extension of the time for execution. Indicative examples may be strikes, terrorist acts, war, floods, fires, problems with suppliers / transportation / production, fluctuations in exchange rates, government or legislative acts and natural disasters. If such incidents last more than two (2) months, the sales contract may be terminated by either party without compensation. If the Customer considers that he is no longer interested in the execution of the order, he is entitled to terminate the sales contract and the COMPANY is obliged to refund the price as well as any other amount that was paid under the sales contract.

  1.  Payment Methods

 The available payment methods are deposit into the COMPANY's bank account, payment by credit or debit card and IRIS. To see all payment methods in detail click here.

Any undelivered products remain the property of the COMPANY until the final, full and complete payment of the price to it.

  1.  Right of withdrawal from distance contracts under Law 2251/1994 (as amended by J.Y.A. Z1-891/2013) – Return of products

The Customer may, within a period of fourteen (14) days, withdraw from the distance contract for the sale of goods or the provision of services concluded through the online store thegasstore.gr, without giving reasons and without any other charge other than those mentioned below. Specifically, the withdrawal period expires fourteen (14) calendar days:

(a) from the date of conclusion of the contract, for service contracts;

b) for sales contracts, from the day on which the Customer or a third party indicated by him, other than the carrier, acquires physical possession of the goods (receipt) or:

  1. (i) from the day on which the Customer or a third party indicated by him, other than the carrier, acquires physical possession of the last good, in the case of several goods ordered by the Customer in one order and delivered separately,
  2. (ii) from the day on which the Customer or a third party indicated by him, other than the carrier, acquires physical possession of the last lot or the last piece, in the case of delivery of goods consisting of several lots or several pieces,
  3. (iii) from the day on which the Customer or a third party indicated by him, other than the carrier, acquires physical possession of the first good, in the case of a contract for regular delivery of goods over a specified period of time;
  4. (iv) from the date of conclusion of the contract for the provision of digital content that is not provided on a durable medium.
  1.  Exercise of the right of withdrawal: Before the expiry of the above withdrawal period, the Customer informs the COMPANY in writing of his decision to withdraw from the contract: a) by making any clear statement to the COMPANY presenting his decision to withdraw from the sales contract by calling 2410625935 or by sending an e-mail to the email address info@thegasstore.gr or b) by completing the withdrawal form template set out in section B of the Annex to Law 2251/1994, as amended and in force, and sending it to the postal address of the COMPANY (Karditsis 27, Larissa 41335) or to the email address info@thegasstore.gr. In any of the above cases, the COMPANY is obliged to confirm in writing the receipt of the withdrawal statement as soon as it receives it.
  2. Effects of withdrawal – Obligations of the parties: The exercise of the right of withdrawal terminates the obligations of the contracting parties a) to perform the distance contract or b) to conclude the distance contract, in case an offer was submitted by the consumer. In particular, following the exercise of the right of withdrawal within the above-mentioned period:
    1. The Customer returns the products to the COMPANY or to a person authorized by the COMPANY, without undue delay and in any case within fourteen (14) days from the day on which he notified the COMPANY of his decision to withdraw from the contract, unless the COMPANY offers to receive the goods itself.
    2.  The Customer can deliver the products directly to the Thegasstore store or send them at his own expense. In any case, for online orders, the Customer may, before returning the products, contact the COMPANY's Customer Service department, either by telephone (tel: 2410625935, or by sending an e-mail to the following address: info@thegasstore.gr). In any case, the products to be returned must be accompanied by the necessary legal documents (e.g. retail receipt, invoice) and receipts.
    3. The Customer is only liable for the direct cost of returning the products, unless the COMPANY has agreed to bear the said cost itself or if the COMPANY has failed to inform the Customer that the Customer must bear it.
    4. In the case of contracts outside a commercial store, if the products have been delivered to the Customer's home at the time of conclusion of the contract, the Company collects the products at its own expense if they are products that, by their nature, cannot normally be returned by mail.
    5. The Customer is liable and must compensate the COMPANY for any reduction in the value of the goods only as a result of the handling of the goods other than that necessary to establish their nature, characteristics and functioning, in the period up to the declaration of withdrawal, and the COMPANY is entitled to agree with the Customer on its compensation even by mutual offsetting. In the event that the withdrawal concerns the provision of services, the Customer must pay the COMPANY an amount proportional to what was provided up to the moment he informed the COMPANY that he will exercise the right of withdrawal. The proportional amount that the Customer must pay the COMPANY is calculated based on the total price agreed in the service provision contract.
    6. Any related contracts terminate automatically, without any cost to the Customer, except as expressly provided in these terms or by Law.
    7. A product that was sold with an additional gift (e.g. free memory, etc.) must be returned with the additional gift, otherwise the value of the gift will be deducted from the refunded amount.
    8. Subject to any withholding of the price, as precisely defined below, the COMPANY shall refund any payment received from the Customer, including, where applicable, the costs of delivery, within 14 calendar days from the day on which it was informed of the Customer's decision to withdraw from the contract. The COMPANY is not required to refund additional delivery costs if the Customer had explicitly chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY.
    9. The COMPANY proceeds with the refund provided for in the previous paragraph using the same means of payment as those used by the Customer for the initial transaction, unless the Customer has expressly agreed otherwise and on the condition that the Customer is not burdened with costs arising from the refund.
    10. In the case of payment by credit card, the COMPANY will inform the Bank of the cancellation of the transaction and the Bank will proceed with any required action. Following this notification, the COMPANY bears no responsibility for the time and manner of execution of the reversal, which is regulated by the contract drawn up between the issuing bank and the Customer. In the event that the Customer had chosen the option "pick up from the store", the refund to him will be made from any Thegasstore store of the COMPANY. For products purchased with a consumer loan, a refund is not possible due to the inability to cancel the consumer loan, the Customer is exclusively entitled to receive a credit note of equal value for the purchase of other product(s).
    11. With regard to sales contracts, the COMPANY may withhold the refund of the price until it receives the products back or until the Customer provides proof that he has sent the products back, whichever occurs first, unless the COMPANY has offered to receive the products itself.
  1.  Exceptions to the Right of Withdrawal of par. 6

The right of withdrawal of the previous paragraph does NOT apply to the following cases:

  1. (a) service contracts after the full provision of the service, if the execution began with the prior express consent of the Customer, and with his recognition that he will lose his right of withdrawal once the contract has been fully executed by the COMPANY;
  2. (b) the supply of goods or the provision of services whose price depends on financial market fluctuations which the COMPANY cannot control and which may occur within the withdrawal period;
  3. (c) the supply of goods manufactured according to consumer specifications or clearly personalized custom-made products (Built-To-Order);
  4. (d) the supply of goods which they can spoil or expire soon;
  5. (e) the commission sealed goods which are not suitable for return, for health protection reasons (e.g. LPG cylinders), and which have been unsealed after delivery.
  6. (f) the supply of goods which, after delivery, due to their nature, are inextricably mixed with other elements;
  7. (g) contracts in which the Customer has requested special visit from the COMPANY in order to carry out urgent repairs or maintenance work. If, in the event of such a visit, the COMPANY provides services in addition to those specifically requested by the consumer or goods beyond the spare parts necessarily used during the maintenance work or repairs, the right of withdrawal applies to such additional services or goods;
  8. (h) any other cases expressly provided for in article 3l of Law 2251/1994, as amended and in force.
  9. Claims due to defect or lack of agreed quality

    1.  Seller's liability for actual defects or lack of agreed properties

In the event of the COMPANY's liability for lack of conformity of the item ("legal guarantee"), the Customer is entitled at his option: a) to demand, without charge, the repair or replacement of the product with another, unless this is impossible or, compared to the non-selected method of remediation, entails disproportionate costs for the seller, taking into account in particular the value of the item, the gravity of the lack of conformity and the possibility of completing the non-selected method of remediation without significant inconvenience to the buyer. b) to request a reduction in the price, c) to withdraw from the sales contract or d) to request compensation

If the Customer chooses to repair or replace the product, the COMPANY must carry out the repair or replacement within a reasonable time.

The Customer is entitled to reduce the price or, in the event of a substantial lack of response, to withdraw from the contract, only if:

The Company either legally refuses to remedy the lack of response (i.e. either repair or replacement) or declares or it is inferred from the circumstances that it will not fully and properly remedy the lack of response, 2. The Company does not fully and properly remedy the lack of response, 3. despite the Company's attempt to remedy the lack of response, the same or a different lack of response appears again, 4. the lack of response is so serious as to justify the immediate reduction of the price or withdrawal, 5. the lack of response occurs within thirty (30) days from the delivery of the item and the Customer has notified the Company of the lack of response without undue delay.

The above statutory rights of the Customer expire after two years for mobile phones.

In any case where the Customer discovers a defect, he/she may contact the online store immediately after delivery on the same day or the next business day at 2410625935 or at the email info@thegasstore.gr. If a product is declared as defective by the Customer, the COMPANY expressly reserves the right to have the product diagnosed as defective by competent technicians.

Limitation of liability: The COMPANY is exempt from the above obligations if it notified the Customer, and thus he was aware of the lack or defect in the product.

  1.  Supplier Liability and Warranty

New products with a long lifespan ("durable consumer goods") are required to be accompanied by a written guarantee ("commercial guarantee") from the manufacturer of the product or the company that imported the product into the EU or the company that appears as the manufacturer ("Supplier"). The main terms of the commercial guarantee are as follows:

(a) The Supplier must provide the Customer in writing, in the Greek language or with internationally established symbols, with clear and complete instructions for the safe use, preservation, maintenance and full exploitation of the product and information on the risks during its use and maintenance. The guarantee must include, in simple, legible and understandable wording in the Greek language, at least the name and address of the guarantor, the product to which the guarantee refers, its exact content, its duration and the extent of its territorial validity. The guarantee must be in accordance with the rules of good faith and not be voided by excessive exclusion clauses. The duration of the guarantee must be reasonable in relation to the time during which these products are expected to remain technologically up-to-date, if this time is the shortest of their possible lifespan. (b) If during the warranty period a defect appears in the product and the Supplier refuses or delays the repair beyond the time necessary in each case, the Customer is entitled to request the replacement of the product with a new one of the same characteristics and quality or, if it is not repaired, to request withdrawal from the contract. If the required repair time exceeds fifteen (15) working days, the Customer is entitled to request the temporary replacement of the product for the duration of the repair. The Supplier's breach of its obligations does not affect the validity of the warranty, which the Customer may invoke and demand from the Supplier its compliance. (c) In addition to the warranty, the Supplier of new durable consumer goods must ensure to consumers the continuous provision of technical services for their maintenance and repair for a period equal to their probable lifespan. The products made available by the COMPANY are accompanied by written instructions for use and a written guarantee of good functioning for a reasonable period, in the Greek language. The warranty form always includes the name and address of the manufacturer, the product to which the warranty refers, its exact content, its duration, its local scope of validity, as well as the rights granted by applicable law. The COMPANY, insofar as it is a Supplier according to the above, includes in its products with a long lifespan, the conditions concerning their safe use and maintenance, and with which the Customer must comply. The warranty of every durable consumer product has a duration according to the manufacturer from the date of purchase and allows for the free repair of the problem, provided that: a) the warranty of the dealership and the proof of purchase of the device are present, b) the fixed elements of the device (Serial No.) have not been altered and c) the damage is not excluded based on the manufacturer's warranty form.

  1.  Personal Data

The Customer fills in personal information (e.g. name, email address, telephone number) in the special Order Form available in the “Get It” online store, in order to submit to the COMPANY (otherwise “us” or “our”) his order for products and/or services. The COMPANY, as Data Controller, collects the information absolutely necessary for the processing of the above transactions that is registered by the Customer (“personal data” or “Data”). The Customer Data is retained by the COMPANY for the period of time required for the fulfillment of the sales contract with the Customer and in any case for a period not exceeding five years from the termination or expiration of this contract, as defined by law for the limitation of any claims and for settlement purposes. Tax information as well as that required for control purposes by the Supervisory Authorities will be kept as defined by the applicable legislation. They will then be securely destroyed, provided that their retention is no longer required to fulfill the above purpose or to meet the COMPANY's operational, tax or accounting requirements or to defend its rights before a Court or Authority. Access to the Customer Data is available only to the COMPANY's absolutely necessary personnel, who are bound by confidentiality, and to the companies cooperating with us, who process the Data as Processors on our behalf and in accordance with our instructions. For more information regarding the processing of your personal data and the exercise of your rights, please read the Privacy Policy.

  1.  Final Provisions

Contracts through the online store are governed by the European and Greek Law, in particular by the laws regulating issues related to electronic commerce, distance selling and consumer protection. Similarly, the site has been created and is controlled by the COMPANY in Athens and Greek Law will guide the use of the site and its interpretation. If the User chooses to access the site from another country, he is responsible for following the Laws of that country.

Any dispute that arises and which stems from the contractual relationship between the COMPANY and the Customer, shall be resolved by the competent Courts of Athens. For the out-of-court resolution of the dispute, the Customer may address the competent bodies for out-of-court settlement of consumer disputes, e.g. at the General Secretariat for Consumers of the Ministry of Development and Competitiveness (Pl. Kaningos, 10181, Athens www.efpolis.gr, tel.: 1520, fax: 2103843549), at the Consumer Ombudsman (www.synigoroskatanaloti.gr, 144 Alexandras Ave., 114 71, Athens, tel.: 2106460734, fax: 2106460414), at the Committees for the Amicable Settlement of Consumer Disputes (article 11 of Law 2251/1994) which are based in the local Municipalities of the country.

According to Directive 2013/11/EC, which was incorporated into Greek legislation with Joint Ministerial Decree 70330/2015, the possibility is now also provided for electronic resolution of consumer disputes with the Alternative Dispute Resolution procedure throughout the European Union. If the Customer has a problem with a purchase made from the Online Store and resides in the EU, he can use this website https://webgate.ec.europa.eu/odr/main/?event=main.home.show for out-of-court settlement of the dispute. The Alternative Dispute Resolution (ODR) Body certified for this purpose is: European Consumer Centre of Greece (ECC GREECE), 144 Alexandras Ave., 11 471, Athens, +30 2106460284 +30 2106460784 info@eccgreece.gr. The Customer can contact the above body in order to guide him throughout the process of submitting and processing his complaint.

The protection reserved by the provisions of the law on distance contracts, as well as these terms, is underlined, as it applies to transactions only with natural persons, which are traded for reasons that do not fall within their commercial, craft, business or liberal professional activity. , which are traded for reasons that do not fall within their commercial, craft, business or liberal professional activity.

If any part of the sales contract under these terms is found to be invalid or unenforceable by a court decision, the remaining contract will continue in force. The COMPANY may enter into an agreement to assign its obligations to a suitable third party. Otherwise, the Customer shall not be entitled to assign or transfer the rights or obligations

All the notifications must be made in writing (by hand, by email, fax or letter via first class mail, which will be deemed delivered 48 hours after posting).

The COMPANY reserves the right to refuse the sale and/or delivery of Products to any person who has any reasonable indication that they are violating the above terms.